Privacy Statement

Inclusion Supports Australia
Effective Date: August 2025

1. Introduction

Inclusion Supports Australia respects your privacy and is committed to protecting your personal information. This statement explains how we collect, use, store, and disclose information in accordance with:

  • The Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs)

  • The forthcoming Privacy and Responsible Information Sharing Act 2024 (WA)

By using our website or services, you agree to the terms of this statement.

2. Who We Are

Our website address is: https://inclusionsupports.com.au.
We are an NDIS-registered provider based in Perth, Western Australia, delivering disability inclusion and support services.

3. Information We Collect

We may collect personal information such as:

  • Name, contact details (email, phone number)

  • Any information you provide through our contact forms or service requests

  • Information in comments submitted on our website

  • Technical data such as IP address, browser type, and device information (for security, analytics, and spam detection)

We will only collect personal information that is necessary for our functions or activities.

4. How We Use Your Information

We may use your personal information to:

  • Provide and improve our services

  • Respond to enquiries or feedback

  • Manage service bookings or support requests

  • Meet legal and regulatory obligations

  • Send updates or newsletters (with your consent)

  • Ensure website security and prevent fraud

5. Website-Specific Practices

Comments

When visitors leave comments, we collect the data shown in the comments form, your IP address, and browser user agent string to help detect spam.
An anonymised string (hash) of your email address may be sent to the Gravatar service to check if you are using it. Gravatar’s privacy policy is here: https://automattic.com/privacy/. After your comment is approved, your profile picture (if applicable) is visible with your comment.

Media

If you upload images (e.g., through a contact or comment form), please ensure they do not contain embedded location data (EXIF GPS) to protect your privacy.

Cookies

If you leave a comment, you may opt in to saving your name, email, and website in cookies for convenience. These last for one year.
We may also use temporary cookies for site performance, analytics, or security. These contain no personal data and expire automatically.

Embedded Content from Other Websites

Our articles may include embedded content (e.g., videos, images, or articles). Embedded content from other sites behaves as if you visited those sites directly. These websites may collect data, use cookies, and track your interaction with their content. We are not responsible for the privacy practices of third-party websites.

6. Disclosure of Personal Information

We do not sell or rent your personal information. We may share it only:

  • With your consent

  • As required by law or legal process

  • To protect the safety of any person

  • With trusted service providers who assist in operating our website or services, under strict confidentiality obligations

7. Data Storage, Retention, and Security

We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure.

  • Personal information is stored securely, whether electronically or in physical form

  • We retain it only as long as necessary for our business purposes or legal obligations

  • When no longer required, it is destroyed or de-identified in a secure manner

8. How Long We Keep Your Data

  • Comments and their metadata are retained indefinitely to help us recognise and approve follow-up comments automatically

  • Contact form submissions may be kept as business records for as long as required by law

9. Your Rights

Under the Privacy Act 1988 (Cth) and the Privacy and Responsible Information Sharing Act 2024 (WA), you have the right to:

  • Access the personal information we hold about you

  • Request corrections to inaccurate, incomplete, or outdated information

  • Request deletion of your personal information (subject to legal requirements)

To exercise these rights, please contact us using the details below.

10. Where Your Data Is Sent

Visitor comments may be checked through an automated spam detection service.

11. How to Contact Us

Privacy Officer
Inclusion Supports Australia
Email: info@inclusionsupports.com.au
Phone: (08) 6157 0990
Postal Address: PO Box 171, Maddington WA 6989

12. Updates to This Privacy Statement

We may update this Privacy Statement from time to time. The latest version will always be available on our website.

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